Sales Terms & Policies

Last updated: 10/06/2026

These Sales Terms & Policies (“Terms”) apply to all purchases made through Life in Vans (“we”, “us”, or “our”) via www.lifeinvans.co.uk. By placing an order, you agree to these Terms.

1. Products & Services

We aim to provide accurate descriptions, images, and details of all products and services offered on our website. However, colours, sizes, and materials may vary slightly due to screen settings or manufacturing differences.

We reserve the right to:

  • Update product information

  • Change prices

  • Discontinue items

  • Limit quantities

2. Pricing & Payment

a. Pricing

All prices are listed in GBP (£) and include VAT where applicable.

We may update prices at any time, but confirmed orders will not be affected.

b. Payment Methods

We accept the payment methods displayed at checkout, which may include:

  • Debit/credit cards

  • PayPal

  • Other secure payment gateways

Payment must be received in full before your order is processed.

3. Order Process

a. Order Confirmation

After placing an order, you will receive an email confirming that we have received it. This does not mean your order has been accepted.

b. Order Acceptance

Your order is accepted once:

  • Payment is successfully processed

  • We send a dispatch confirmation email

We may refuse or cancel an order if:

  • The product is out of stock

  • Payment cannot be authorised

  • There is an error in pricing or product information

  • We suspect fraudulent activity

4. Shipping & Delivery

We aim to dispatch orders within the timeframe stated on the product page or checkout.

Delivery times may vary depending on:

  • Your location

  • Courier delays

  • Seasonal demand

We are not responsible for delays outside our control.

Shipping Costs

Shipping fees are displayed at checkout and depend on:

  • Delivery location

  • Order size/weight

5. Returns & Refunds

We want you to be happy with your purchase. Your rights depend on the type of product:

a. Physical Products

You may return unused items within 14 days of delivery for a refund or exchange, provided they are:

  • In original condition

  • Unused

  • In original packaging

Return shipping costs may apply unless the item is faulty.

b. Faulty or Damaged Items

If your item arrives damaged or develops a fault, contact us within 30 days for:

  • A replacement

  • A repair

  • A refund

We may request photos or evidence of the issue.

c. Non‑Returnable Items

Certain items cannot be returned, such as:

  • Digital downloads

  • Custom or personalised items

  • Clearance items (if stated)

6. Digital Products (If Applicable)

For digital downloads:

  • Access is provided immediately after purchase

  • Refunds are not available once the file has been downloaded

  • You receive a non‑transferable licence for personal use only

7. Cancellations

Before Dispatch

You may cancel your order before it is dispatched. Contact us as soon as possible.

After Dispatch

Once dispatched, cancellations are treated as returns (see Section 5).

8. Liability

We are not liable for:

  • Losses caused by incorrect use of products

  • Delays caused by third‑party couriers

  • Indirect or consequential losses

Our liability is limited to the value of your order.

9. Privacy & Data Protection

We handle your personal data in accordance with our Privacy Policy. Information is used only for:

  • Processing orders

  • Customer support

  • Legal compliance

10. Changes to These Terms

We may update these Terms from time to time. The “Last updated” date will reflect the latest version.

11. Contact Us

If you have questions about these Sales Terms & Policies, contact us at:

Email: liv.conversions@gmail.com

Address:

LIV Conversions Limited

Unit 10

Greenfields Business Park

Wheatfield Way

Hinckley

LE10 1BB