Returns & Refund Policy for Life in Vans

Last updated: 10/06/2026

At Life in Vans, we want you to be happy with your purchase. This Returns & Refund Policy explains how we handle returns, exchanges, and refunds for any products purchased through www.lifeinvans.co.uk.

1. Eligibility for Returns

You may return physical products within 14 days of receiving your order if:

  • The item is unused

  • It is in its original packaging

  • It is in the same condition as when you received it

To start a return, contact us at liv.conversions@gmail.com with your order number and details.

2. Non‑Returnable Items

Some items cannot be returned, including:

  • Digital downloads

  • Custom or personalised items

  • Gift cards

  • Clearance or sale items (if stated)

If you’re unsure whether your item qualifies, contact us before returning it.

3. Refunds

Once we receive and inspect your returned item:

  • We will notify you of approval or rejection

  • Approved refunds will be issued to your original payment method

  • Refunds typically take 5–10 business days to process, depending on your bank

Shipping costs are non‑refundable, unless the item was faulty or incorrect.

4. Exchanges

We offer exchanges for:

  • Incorrect items

  • Faulty items

  • Items damaged in transit

If the item you want is out of stock, we will offer a refund or alternative.

5. Faulty or Damaged Items

If your item arrives damaged or faulty:

  • Contact us within 7 days of delivery

  • Include photos or a description of the issue

  • We will arrange a replacement, repair, or refund

This does not cover damage caused by misuse or normal wear and tear.

6. Return Shipping Costs

  • Customers are responsible for return postage unless the item is faulty or incorrect

  • We recommend using a tracked service, as we cannot refund items lost in transit

7. Order Cancellations

You may cancel your order before it has been dispatched.

If the order has already shipped, it will be treated as a return under Section 1.

8. How to Start a Return

Email us at:

liv.conversions@gmail.com

Include:

  • Your name

  • Order number

  • Reason for return

  • Photos (if applicable)

We aim to respond within 2–3 business days.

9. Your Consumer Rights

Nothing in this policy affects your rights under the Consumer Rights Act 2015 or other UK consumer laws.

10. Changes to This Policy

We may update this policy from time to time. The “Last updated” date will always reflect the latest version.